Customer Services Administrator – Belfast (BT12) -PCGAS0625

Customer Services Administrator 

Belfast (BT12)

Salary c.£12.50 -£13.00 PH DOE

McKinty Associates are delighted to be working with a client who as an immediate need for an experienced Customer Services Administrator. Working in a fast-paced engineering/ maintenance environment the successful candidate will join an established team ensuring repair requests are carried out efficiently, cost-effectively ensuring all project works are completed within agreed timescales whilst delivering a first-class service.

Key Duties:

• Acting as the main point of contact for all customer queries.
• Answering calls / responding to emails.
• Providing an exceptional level of customer service.
• Responsible for the administration for a specific contract(s).
• Assign work requests to relevant department or subcontractor for action.
• Ensure customers are kept up to date, ensuring any issues are escalated to management.
• Maintain and update systems (Databases and CRM system).
• Typing various documents and electronic information.
• Accurate filing, record keeping and data entry.
• Relevant ad hoc duties as required.

Eligibility criteria:

• Recent experience in an administration position (3 years minimum)
• Strong academic record including Maths and English GCSE Grade C or above
• Experience within an engineering/ maintenance /construction environment (Desirable)
• Computer literate – including strong Microsoft Excel, Word, Outlook and Microsoft Teams
• Good analytical ability with attention to detail
• Strong Organisational skills
• Excellent oral and written communication skills
• Ability to meet deadlines whilst paying particular attention to details
• Be highly numerate and comfortable working with multiple sources of information
• Excellent communicator and able to build relationships and rapport

To apply for this role please forward your CV ASAP to Paul Coulter at paul@mckintyassociates.com or Tel on 078 0384 3023 to discuss further

Applications for this role will be considered immediately with a view to placing the right individual ASAP, so please register your interest early. Please note, the opening may close in advance of advertised closing date – this is a guideline only.

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