Complaints and Compliance Officer

Great opportunity to join a growing business

  • £0 - £25k
  • Belfast (BT1)
  • Permanent Full-Time
  • 9.00-5.00

Complaints and Compliance Officer

Belfast (BT1)

Salary c.£18k – £21k DOE


On behalf of our Belfast based client, a busy market leading personal insolvency specialist, McKinty Associates are seeking to recruit a Complaints and Compliance Officer.

The main purpose of the role is to support and deliver an efficient and customer focused complaint handling process. As part of the compliance department the ideal candidate will also be involved in other areas of compliance.


Role Overview:

  • Acting as the main point of contact for complaint handling.
  • Investigating complaints including capturing all key information along with decisions and resolutions.
  • Ensuring all complaints are managed and resolved in line with company policy, timescales and regulatory guidelines.
  • Maintaining detailed records of complaints along with decisions and outcomes.
  • Analysing information to identify trends and highlight areas for improvement.
  • Drafting formal letters of response.
  • Provide summary reports and recommendations to be Management.
  • Assist with monitoring the company’s compliance framework, supporting the compliance team with internal audit procedures and continuous quality monitoring.

Eligibility Criteria:

  • Previous complaints handling experience (Essential).
  • Previous experience in a similar client-facing role (Essential).
  • Experience in an IVA setting (Desirable).
  • Effective communicator and able to build relationships and rapport.
  • Genuine commitment to providing excellent customer service.
  • Computer literate – including strong MS Excel, MS Word & MS Outlook.
  • Attention to detail
  • Strong planning and organising skills
  • Ability to multi-task, manage deadlines and workload.
  • Motivated and enthusiastic team player.


To apply for this role please forward your CV ASAP to Paul Coulter at or Tel on 078 0384 3023 to discuss further.

Applications for this role will be considered immediately with a view to placing the right individual ASAP, so please register your interest early. Please note, the opening may close in advance of advertised closing date – this is a guideline only.

Please fill out the simple form if you would like to apply for this role.

To apply for this role please forward your CV to Paul Coulter at or tel on 07803843023 to discuss further.